Reviews of TAXI M WHITE

Ratings and reviews of TAXI M WHITE

Overall impression:
60%
Driver:
70%
Vehicle:
70%
On-time:
60%
Value:
50%

62%

Based on 2 reviews

  1 out of 2 FindTransfers users would recommend TAXI M WHITE.

Independent reviews of TAXI M WHITE

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TAXI M WHITE main photo.

User 86155

09 Apr 2018

Transfer from Courchevel 1850 to Gare de Moûtiers - Salins - Brides-les-Bains booked through FindTransfers

good

92%

User 65694

16 Jan 2018

Transfer from moutiers to meribel mottaret booked through FindTransfers

The driver was late collecting from Moûtiers and we had to keep phoning to get them to collect us. Then just before our return we were informed that we would need to be picked up 2 hours before our booked time and also an increased price of 15 euros if this was not acceptable to us they could not honour the booking. We ended up booking with an alternative taxi company.


TAXI M WHITE has posted the following reply to this review:

Hello,

To answer this message, we must provide some context, because Mr. Parsons arrived at Moutiers train station on December 30, 2017. This day was very complicated for everyone due to the significant snowfall and moreover this weekend was one of the biggest departures and arrivals days of the season. So Mr. Parsons had to wait only 15 minutes at the station of Moutiers while other people have waited more than 6 hours. I therefore honored his reservation in the best way given the context of this day.

For the return, the 06 January 2018 was the biggest weekend of departures of the season and everyone wanted to leave at the same time and so everyone found themselves in traffic jams leaving resort. I offered him to leave earlier to be sure he does not miss his train, like many other customers did, but he did not accept so I could not do that on Mr. Parsons especially on big weekends. Normally, there would have been no problems.

In addition, the tariff proposed on the site of FindTransfers was for the initial request fromMoutiers Station to Méribel, and not to Mottaret which is further away. So on the arrival I still accepted the price agreed at the start, but for the return I asked for Mr. Parsons understanding to make an effort of 15 € extra because the price for Mottaret for 2 people is 75 € and not 60€, which is only the price from to Moutiers to Méribel.

That's my answer. I am really surprised at this bad review.

We do everything possible to satisfy our guests all year long and I have a very good return ratio.

But for Mr. Parsons, there were outside elements that came to disturb the organization as is the case for the busiest weekends unfortunately.

Best regards.

Bonjour,

Pour répondre à ce message. Il faut apporter quelques explications, car M. Parsons est arrivé à la Gare de Moutiers le 30 Décembre 2017, cette journée a été très compliqué pour tout le monde dû au chute de neige importante et de plus ce week-end était l'un des plus gros départs et arrivées en station. Donc M. Parsons a dû attendre seulement 15 min à la gare de Moutiers alors que d'autres personnes sont restées attendre plus de 6h. J'ai donc honoré sa réservation au mieux vu le context de cette journée.
Pour le retour, le 06 Janvier 2018 c'était le week-end des départs et tout le monde voulait partir à la même heure et donc tout le monde s'est retrouvé dans les bouchons en descendant des stations donc je lui ai proposé de partir plutôt pour être sûr qu'il ne loupe pas son train comme à beaucoup d'autres clients mais il n'a pas accepté donc je ne pouvais pas faire en fonction que de M. Parsons surtout sur des gros week-end. En temps normal, il n'y aurait pas eu de problèmes.
De plus, le tarif proposé sur le site de FIND Transfers la demande initiale était pour faire Gare de Moutiers à Méribel et pas Mottaret qui se trouve plus loin. Donc pour l'aller j'ai quand même accepté le tarif convenu au départ mais pour le retour j'ai demandé de la compréhension à M. Parsons pour qu'il fasse un effort de 15€ supplémentaires car le tarif pour Mottaret pour 2 personnes est de 75€ et non 60€ qui correspond à Moutiers à Méribel.
Voilà ma réponse. Je suis sincèrement surpris de ce mécontentement.
Nous faisons tout ce qui est possible pour satisfaire nos clients toute l'année et j'ai de très bon retour.
Mais pour M. Parsons, il y a eu des éléments extérieurs qui sont venus déranger l'organisation comme c'est le cas pour les gros week-end malheureusement.

Sincères salutations.

32%

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