Reviews of Airport Transport Centre Ltd

Ratings and reviews of Airport Transport Centre Ltd

Overall impression:


Based on 28 reviews

  26 out of 28 FindTransfers users would recommend Airport Transport Centre Ltd.

Independent reviews of Airport Transport Centre Ltd

Below you will find independent reviews of Airport Transport Centre Ltd written by FindTransfers users.

All the reviews of Airport Transport Centre Ltd have been verified. Reviewers are either verified as customers by the company, or the reviewer will have booked their transfers with Airport Transport Centre Ltd through the website.

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Jozef P

07 Jan 2019

Transfer from Gatwick to Hotel Novotel London Greenwich booked through FindTransfers

A really good service.


Anthony P

20 Nov 2018

Transfer from London Gatwick Airport to Wembley Stadium booked through FindTransfers

Driver was punctual and very pleasant


User 113093

06 Nov 2018

Transfer from 25 Penywern Road to Stansted Airport booked through FindTransfers

Everything worked perfectly. Although the pickup time was very early (5 a. m.), the driver arrived 5 minutes before.


User 94264

30 Sep 2018

Transfer from Heathrow Airport to St. Pancras Renaissance Hotel London booked through FindTransfers

Excellent. Car and driver good. No problems.



26 Aug 2018

Transfer from Gatwick South Terminal to 3-30 Clanricarde Gardens booked through FindTransfers

When booking with Airport Transport Center Ltd I found there to be errors at different times with the booking upon receiving confirmation but it was always corrected quickly and professionally in my opinion.
We didn't receive a call/text or email the day before like it had been mentioned and upon arrival was a bit concerned as we didn't see a driver with any sing indicating they were for us. ( our flight was a bit late getting taxied in then customs was long) But YAY, we finally saw him and he had been tracking our flight so knew there was a bit of a delay. He was a great driver, felt safe the whole time. We had to get him to actually pull over a few times as someone with us had motion sickness and he did without a problem and even offered napkins. The van was clean and comfortable had way more room then needed so bonus!
On the way back we received a call that the van that was to pick us up had been in an accident ( someone had hit it) but the gentleman on the phone was so nice and figured out by asking how much luggage we had that they could send another van but it would be smaller otherwise we would have to wait up to 40 mins. We took the smaller van option and was picked up on time ( the driver was actually down from us living) It was a comfortable VW van, clean, and again the driver was professional and safe and explaining how a lot of cars follow too close. The gentleman from Airport Transport Centre LTD that called to rearrange our transport back actually called while on route to the airport to make sure we were picked up and on the way and apologized for having a smaller van then we had booked. We didn't mind at all! Great customer service !!!
We would use this company again.


Susannah W

06 Aug 2018

Transfer from 64 Kings Avenue to Gatwick Airport booked through FindTransfers

We used Airport Transport Centre for going to Gatwick and for coming home after our holiday. The car arrived promptly to take us, and despite a long delay, the driver was patiently waiting for us when we came back. He helped load and unload our heavy suitcases without complaint, and I also enjoyed chatting with him on both of the journeys. All good, in other words!


User 99448

16 Jul 2018

Transfer from Stansted Airport to Sloane Square Hotel booked through FindTransfers

Our driver battled to find parking when he got to the airport (which was understandable as the place was very busy) so he wasn't there when we got through the gates - we were also delayed. But no problem - he got us back to our hotel nice and quickly and overall it was a very pleasant experience!


Kim S

12 Jul 2018

Transfer from Conrad London St. James to Heathrow Airport (LHR) booked through FindTransfers

The company was very professional!


User 95796

03 Jul 2018

Transfer from Heathrow Airport (LHR) to London W2 4SW booked through FindTransfers

Excellent communication clean car and cooperative driver


Brendan B

25 May 2018

Transfer from Travelodge London Wembley to Luton Airport booked through FindTransfers

I am seeking a refund of the amount of £83 which was prepaid for this booking.
The taxi from Airport Transport Centre never turned up - It went to the wrong Travelodge.
It arrived at the Travelodge in Wembley High Road, when, as CLEARLY stated on the booking it should have come to the Travelodge London Wembley, North Circular Road, London, UK.
I spoke to the driver on the telephone, who said he was in the foyer but couldn't see me (of course he couldn't see me, he was in the wrong hotel). He then said he was "confused" and hung up.
The head office then rang me to ask me the postcode for the hotel I was to be collected from (and that they would have to send out another taxi) !
I required a taxi to Luton airport as my travelling companion was in a wheelchair. Luckily we were able to engage a more professional taxi driver than one employed by Airport Transport Centre (that is to say a driver who did not need to use his sat nav (or at least would have been able to key in the correct destination)
From my experience, a poor service which I would not recommend.
I have contacted Airport Transport Centre directly to seek a refund and I sincerely hope I do not only receive a generic email stating that there were "technical" issues

Airport Transport Centre Ltd has posted the following reply to this review:

Dear Brendan,

Thank you for your feed back, we take all negative feed back very seriously and an investigation will be conducted in to the events on the day.

your transfer request "Transfer from Travelodge London Wembley to Luton Airport booked through FindTransfers"

I have looked into this briefly and the notes indicate that the driver was at the hotel before the pickup time, you had provided us with an incomplete contact telephone number so we had to wait until you contacted us. The driver was then moved to the North circular site (updated address) which was only 5 minutes away and you were called multiple times on the number you called from but you did not attend. The driver reported that you were not at the site, driver was kept waiting until 11:35 before we did a customer NO SHOW.

Our Team will be looking in detail on this matter and be responding to you directly via email.

Once again we apologise for the experience which involves various mitigating factors and rest assure your query will be dealt with as soon as possible.


User 70502

25 Dec 2017

Transfer from London Luton Airport to Novotel London Tower Bridge Hotel booked through FindTransfers

Driver on Time.... car was not the newest

Airport Transport Centre Ltd has posted the following reply to this review:

Dear Martin, we are sorry to hear that you were not completely satisfied with the standard Sedan sent for your transfer.

All our vehicles are not older then 5 years and are well maintained above the government required standard.

If you would like to travel in Luxury and Style then can we recommend upgrading your vehicle to Business Class (Mercedes Benz 1-2 year old) or First Class latest running year model Mercedes Benz S Class.

Kindly drop us a line when you intend to travel next and we can offer some discount on upgrading your vehicle of choice.

Have a Great Day.

Team Airport Transport Centre


User 38230

19 Dec 2017

Transfer from Aeropuerto de Londres-Heathrow to Park Plaza Westminster Bridge London booked through FindTransfers

The driver was waiting for us.
He was very kind and attentive.
All well !!!



14 Dec 2017

Transfer from Park Plaza Westminster Bridge London to Stansted Airport booked through FindTransfers

on time, car in good condition


User 70770

11 Dec 2017

Transfer from Stansted Airport to Cavell Street booked through FindTransfers

Driver was either tired or totally not capable of driving. (constantly braking and speeding up, hitting rumble lines and side lines all the time. having difficulties keeping a soft line throught roundabouts. confused about exits dispite GPS

Airport Transport Centre Ltd has posted the following reply to this review:

Dear Thomas,
1) you were not the passenger in the car only 2 elderly ladies and 2 babies were travelling on this booking.
2) You might be an agent trying to make the a quick drink on selling the ladies the transfer.
3) You also did not pay in advance for the transfer and the ;ladies had to pay for it in cash at the end of the transfer. so now you will have to refund the ladies the amount for which you might be upset now.
4) You claim that the driver was tired yet he handled all the cases and even the coats of the ladies as courtesy.
5) I find it really hard to believe any on your comments if you haven't traveled.
6) we take our service very seriously and will entertain any issue to the highest level but we do not entertain false and ambiguous remarks for a service that you have not personally experienced.


User 28636

08 Dec 2017

Transfer from Greycoat House to Aeropuerto de Londres-Gatwick booked through FindTransfers

The car is clean, and all the services on time. Excellent service



04 Dec 2017

Transfer from Stansted Airport to Greycoat House 27 booked through FindTransfers

All on time


David S

03 Dec 2017

Transfer from London Heathrow Airport to Strand Palace Hotel booked through FindTransfers

I certainly do not envy the driver's job. He got me to and from the hotel in challenging traffic and got me to where I needed to be.


James H

02 Aug 2017

Transfer from Bishop's Stortford to Heathrow Airport booked through FindTransfers

The transfers went without a hitch except for a short delay at Heathrow pick up due to exceptional traffic conditions. Drivers on both out and return drove well and were friendly and courteous,


Giampiero T

28 Apr 2017

Transfer from Duckett Street to Luton Airport (London) booked through FindTransfers

We booked a transfer from the Airport to the apartment rented.
The arrive at the airport was scheduled for 10,45 pm but the plane was late more than 2 hours.
The transfer company reorganize properly the transfer so when we arrived the driver was already there waiting for us.
He was a polite and kind guy.


Rosalynn J

14 Mar 2017

Transfer from London Gatwick to Hotel ibis London Barking booked through FindTransfers

On time. Friendly. Professional. Excellent value and service.


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