Ratings and reviews of Airport Transport Centre Ltd
30 out of 33 FindTransfers users would recommend Airport Transport Centre Ltd.
Independent reviews of Airport Transport Centre Ltd
Below you will find independent reviews of Airport Transport Centre Ltd written by FindTransfers users.
All the reviews of Airport Transport Centre Ltd have been verified. Reviewers are either verified as customers by the company, or the reviewer will have booked their transfers with Airport Transport Centre Ltd through the FindTransfers.com website.
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12 Jun 2019
Transfer from St Pancras International to Heathrow Terminal 4 booked through FindTransfers
I was given a range of providers to choose from. The ones I picked were excellent. All were punctual a met our needs. I particularly English Rose Collection
05 Jun 2019
Transfer from Tilbury Docks to Euston Station booked through FindTransfers
We booked a transfer from Tilbury after a cruise, so as to get a train connection at Euston. However the driver got lost for 20/25 minutes and we missed our train by 15. Cost us nearly £200 to buy more tickets.
Airport Transport Centre Ltd has posted the following reply to this review:
Dear user, thank you for your feed back, we have investigated the matter and you are quite right that the driver could not find you in the docks for about 10 minutes and our dispatcher worked between you and the driver and got the pick up done. Also we have noticed that your ship docked an hour later then expected already reducing your travel time by an hour, and it was a peak time transfer into London. We recommend that all transfer should have a 4 hour gap when in transit or a further connection. We feel that not enough time was allowed for the transfer and the late docking did not help in the situation.
Airport Transport Centre
27 May 2019
Transfer from Heathrow Airport (LHR) to Royal Thames Yacht Club booked through FindTransfers
Very happy with our transfer.
18 May 2019
Transfer from Heathrow East Terminal to Ruislip HA4 6JB booked through FindTransfers
Friendly professional driver and good car very highly recommended .
01 May 2019
Transfer from Heathrow Airport to Park Plaza Westminster Bridge Hotel booked through FindTransfers
Driver arrived a little late but in all other respects his service was excellent.
07 Jan 2019
Transfer from Gatwick to Hotel Novotel London Greenwich booked through FindTransfers
A really good service.
20 Nov 2018
Transfer from London Gatwick Airport to Wembley Stadium booked through FindTransfers
Driver was punctual and very pleasant
06 Nov 2018
Transfer from 25 Penywern Road to Stansted Airport booked through FindTransfers
Everything worked perfectly. Although the pickup time was very early (5 a. m.), the driver arrived 5 minutes before.
30 Sep 2018
Transfer from Heathrow Airport to St. Pancras Renaissance Hotel London booked through FindTransfers
Excellent. Car and driver good. No problems.
26 Aug 2018
Transfer from Gatwick South Terminal to 3-30 Clanricarde Gardens booked through FindTransfers
When booking with Airport Transport Center Ltd I found there to be errors at different times with the booking upon receiving confirmation but it was always corrected quickly and professionally in my opinion.
We didn't receive a call/text or email the day before like it had been mentioned and upon arrival was a bit concerned as we didn't see a driver with any sing indicating they were for us. ( our flight was a bit late getting taxied in then customs was long) But YAY, we finally saw him and he had been tracking our flight so knew there was a bit of a delay. He was a great driver, felt safe the whole time. We had to get him to actually pull over a few times as someone with us had motion sickness and he did without a problem and even offered napkins. The van was clean and comfortable had way more room then needed so bonus!
On the way back we received a call that the van that was to pick us up had been in an accident ( someone had hit it) but the gentleman on the phone was so nice and figured out by asking how much luggage we had that they could send another van but it would be smaller otherwise we would have to wait up to 40 mins. We took the smaller van option and was picked up on time ( the driver was actually down from us living) It was a comfortable VW van, clean, and again the driver was professional and safe and explaining how a lot of cars follow too close. The gentleman from Airport Transport Centre LTD that called to rearrange our transport back actually called while on route to the airport to make sure we were picked up and on the way and apologized for having a smaller van then we had booked. We didn't mind at all! Great customer service !!!
We would use this company again.
06 Aug 2018
Transfer from 64 Kings Avenue to Gatwick Airport booked through FindTransfers
We used Airport Transport Centre for going to Gatwick and for coming home after our holiday. The car arrived promptly to take us, and despite a long delay, the driver was patiently waiting for us when we came back. He helped load and unload our heavy suitcases without complaint, and I also enjoyed chatting with him on both of the journeys. All good, in other words!
16 Jul 2018
Transfer from Stansted Airport to Sloane Square Hotel booked through FindTransfers
Our driver battled to find parking when he got to the airport (which was understandable as the place was very busy) so he wasn't there when we got through the gates - we were also delayed. But no problem - he got us back to our hotel nice and quickly and overall it was a very pleasant experience!
12 Jul 2018
Transfer from Conrad London St. James to Heathrow Airport (LHR) booked through FindTransfers
The company was very professional!
03 Jul 2018
Transfer from Heathrow Airport (LHR) to London W2 4SW booked through FindTransfers
Excellent communication clean car and cooperative driver
25 May 2018
Transfer from Travelodge London Wembley to Luton Airport booked through FindTransfers
I am seeking a refund of the amount of £83 which was prepaid for this booking.
The taxi from Airport Transport Centre never turned up - It went to the wrong Travelodge.
It arrived at the Travelodge in Wembley High Road, when, as CLEARLY stated on the booking it should have come to the Travelodge London Wembley, North Circular Road, London, UK.
I spoke to the driver on the telephone, who said he was in the foyer but couldn't see me (of course he couldn't see me, he was in the wrong hotel). He then said he was "confused" and hung up.
The head office then rang me to ask me the postcode for the hotel I was to be collected from (and that they would have to send out another taxi) !
I required a taxi to Luton airport as my travelling companion was in a wheelchair. Luckily we were able to engage a more professional taxi driver than one employed by Airport Transport Centre (that is to say a driver who did not need to use his sat nav (or at least would have been able to key in the correct destination)
From my experience, a poor service which I would not recommend.
I have contacted Airport Transport Centre directly to seek a refund and I sincerely hope I do not only receive a generic email stating that there were "technical" issues
Airport Transport Centre Ltd has posted the following reply to this review:
Thank you for your feed back, we take all negative feed back very seriously and an investigation will be conducted in to the events on the day.
your transfer request "Transfer from Travelodge London Wembley to Luton Airport booked through FindTransfers"
I have looked into this briefly and the notes indicate that the driver was at the hotel before the pickup time, you had provided us with an incomplete contact telephone number so we had to wait until you contacted us. The driver was then moved to the North circular site (updated address) which was only 5 minutes away and you were called multiple times on the number you called from but you did not attend. The driver reported that you were not at the site, driver was kept waiting until 11:35 before we did a customer NO SHOW.
Our Team will be looking in detail on this matter and be responding to you directly via email.
Once again we apologise for the experience which involves various mitigating factors and rest assure your query will be dealt with as soon as possible.