User 5426

03 Mar 2020

Transfer from Venice Marco Polo Airport to San Cassiano booked through FindTransfers

Venice airport - San Cassiano Transfer We arrived at 11.30pm at Venice Marco Polo Airport, 3 hours later than scheduled. We were met by a driver in a vehicle which was not the Mercedes Vito (or equivalent) that we booked and confirmed prior to making the reservation. As soon as I became aware of the delay I notified the company and kept them fully updated as to our eta. When we complained to Andrea (I assume the owner of Diamond Roses) about the car size to and he blamed the change on the flight delayed and said "take it or leave it". It was 11.30pm so we had no option but to "take it" with the result that we had an uncomfortable 2.5 hour transfer with 4 people and our skiing luggage squeezed into a sedan car - this was not what I booked or paid for. Diamond Rose's lack of communication was clearly at fault. The drive was fine and we felt sorry for him to have been put in such a difficult position San Cassiano - Venice Marco Polo transfer This transfer was in the car we ordered a Mercedes Vito and once again the communication with Diamonds Rose was poor - I was uncertain, given the problems we had had with first transfer, that they would do the return leg and that we would get the car we had ordered. I emailed to confirmation and had to follow up and cc findtransfers to get a response. Andrea (the owner?) turned up 15 minutes late, but at least in a Mercedes Vito he had promised. Dangerous driving - this is our biggest concern with Diamonds Rose. Andrea drove aggressively, extremely fast and did not keep an adequate distance between the vehicles in front of us - his driving was particularly reckless given that he was navigating single lane, narrow and windy mountain passes. We felt so nervous that we had to ask him to increase the distance between us and the truck in front of us and drive less aggressively. To make matters worse, Andrea took numerous phone calls while driving without using a hands free device and once again we had to requested that he not take calls while driving which he nevertheless continued to do.

John F

25 Feb 2020

Transfer from Treviso Airport to San Cassiano booked through FindTransfers

Punctual, courteous and efficient. Even had a Maserati for the extra passenger!
HOWEVER, note that this company does not accept payment by card, contrary to the Find Transfer website. This causes inconvenience and considerable extra cost (in my case 11.25%). This is the difference between my cc and bank cash exchange rate.

Jonas B

24 Feb 2020

Transfer from Marco Polo International to Colfosco booked through FindTransfers

1,5 hour late,wrong cars, bad customer service, cancelled return trip since not reliable

Tom H

22 Feb 2020

Transfer from Marco Polo Airport to Antony Palace Hotel booked through FindTransfers

Excellent, did exactly what was required, thank you very much.
cheers
Tom

User 158962

17 Feb 2020

Transfer from Sëlva to Venice booked through FindTransfers

Punctual, clean & very fast

Julia M

16 Feb 2020

Transfer from Arabba to Venice Marco Polo Airport booked through FindTransfers

On time mountain pickup despite challenging road conditions due to fresh snow. Driver was friendly, courteous and safe. I had confidence in his driving. He helped me with my large ski bag, getting it into car and on arrival at airport.

SHUNJI K

16 Feb 2020

Transfer from Venice to Canazei booked through FindTransfers

They are honest!

elad f

06 Feb 2020

Transfer from Venice Marco Polo Airport to Canazei booked through FindTransfers

Andrea was just great
Accepted my booking request imminently and communicated just as expected at all times and even helped us to arrange our trip to Venice

User 154303

05 Feb 2020

Transfer from Hotel Antares to Cannaregio booked through FindTransfers

The driver was running late but did notify us of his delay.

User 49731

03 Feb 2020

Transfer from Venice Airport to Arabba booked through FindTransfers

We had two vehicles as there were 10 of us with luggage and three sets of skis. Pick ups were on time with no problems at all. Only criticism would be is that we had different vehicles on our return journey to the airport and it was rather cramped in one of the vehicles. However we would certainly use Diamonds Rose for our transfers in the future.

User 43518

01 Feb 2020

Transfer from Marco Polo International to Cortina d'Ampezzo booked through FindTransfers

We had 2 drivers. From airport to Cortina, the driver drove the car very fast and used his phone while driving until our warnings but still go fast. The car was good.
The 2nd driver from cortina was late but we arrived on time but the vehicle was too small for 7people. If 2 of our friends decided to go Venice in the morning so they didnt use the transfer car but the company doesnt know this issue. If we were 7 it is not possible to sit in the return car.

martin o

28 Jan 2020

Transfer from Venice Marco Polo Airport to Corvara booked through FindTransfers

Fantastic transfer driver Dennis was polite and on time. Nice comfortable mini bus loads of space as well.

User 151790

20 Jan 2020

Transfer from Residence Armonia to Venice Airport booked through FindTransfers

Great efficient transfer

User 149268

19 Jan 2020

Transfer from Treviso Airport to Camping Village Jolly booked through FindTransfers

Absolutely no problems with this service, would be happy to use again and to recommend!!

Heather D

12 Jan 2020

Transfer from San Vigilio di Marebbe to Venice booked through FindTransfers

Pleasant gentleman arrived on time. Very helpful. Slight problem with paying by card, they can do Pay Pal no problem but didn’t have a card machine for payment by credit card. The driver was very apologetic and was happy for us to find an alternative solution so it was fine. Very comfortable 3 hour transfer to airport. Thank you