User 169645

24 May 2020

Transfer from Grenoble Airport to Les Arcs 2000 booked through FindTransfers

I’ve rated everything poor but due to the coronavirus lockdown and the alps being closed down we were not able to take our holiday. This company took our money but provided no service. They have said they hope to provide a voucher but it’s taken months and still no confirmation. I would not recommend.

Alps Holiday Transfers has posted the following reply to this review:

Dear Customer,
Thank you for the review. We are sorry about this situation and delay as we needed a bit more time.
We plan to sort out all cases regarding credits (vouchers) till the end of June. Your case must also be sorted out. We are trying to work out this situation the best way and offer a solution which will be suited for all customers affected by COVID-19.
Sorry again
Alpsholidaytransfers

Douglas C

28 Apr 2020

Transfer from Grenoble Airport to Val Claret booked through FindTransfers

Will definately be using this company from now on for all future transfers.
Our return transfer was booked for arrival 14th March 2020 and returning 21st March from Grenoble airport to Tignes.
Unfortunately the resort was closed the first day of our holiday due to COVD19 lockdown and our hotel informed us that it too was closing before our return date!
We had to pay and book a new earlier flight home but couldn't get a flight from Grenoble.
We called Alps Holiday Transfers to see if they could help. Even though they were obviously receiving lots of requests, they were so attentive, helpful and prompt in responding. They changed our return transfer for the following day, which was not only a different date and time but to a different airport too, as we could only get a flight from Geneva airport.
They did not charge anything extra. It was so refreshing in such a stressful time to see that there are genuine companies out there that put customers first. They could have taken advantage of the situation and taken new bookings but they didn't.
Really impressed and so grateful. Will certainly be using and recommending them. Thanks again.

User 45583

19 Apr 2020

Transfer from Geneva Airport to Les Arcs 1950 booked through FindTransfers

I booked with Alps Holiday Transfers for pick up and drop off from Geneva Airport to Les Arcs 2000 for 12/17 April. Obviously due to Covid 19 the holiday did not go ahead. I was advised by Alps Holiday Transfers they would respond to my request for a full refund of €480 for the upfront payment that has been made by 15 April. I am still waiting for a reply and have not been able to get a response by phone either. This will obviously impact on trust for upfront payments when travel resumes next season. Is there anything Findtransfers.com can do to help me resolve this? Also is there anyone else in a similar situation to me who can advise if they have done anything differently to get a refund? Many thanks

Alps Holiday Transfers has posted the following reply to this review:

Dear Customer,
Thank you for the review. We are sorry about this situation and delay as we needed a bit more time. Soon we will send you an email regarding our offer and credit. We are trying to work out this situation the best way and offer a solution which will be suited for all customers affected by COVID-19.
Sorry again
Alpsholidaytransfers

Alexandra L

22 Mar 2020

Transfer from Grenoble Airport to Tignes Le Lac booked through FindTransfers

Brilliant communication and service!

User 45105

13 Mar 2020

Transfer from Courchevel to Geneva Airport booked through FindTransfers

Professional and answered email/questions immediately.

User 170962

13 Mar 2020

Transfer from Geneva Airport to Bisanne 1500 booked through FindTransfers

The driver was very nice and accomodating. He stopped the music in the car when asked (for the kid) and also made a stop when asked (nausea). Water and a cookie in the back.

Adrian B

11 Mar 2020

Transfer from Les Carroz d'Arâches to Geneva Airport booked through FindTransfers

Punctual. Smooth transfer. Highly recommended.

Alexandra S

11 Mar 2020

Transfer from Courchevel 1850 to Geneva Airport booked through FindTransfers

Great service

Alex G

11 Mar 2020

Transfer from Grenoble Airport to Chalet Hotel Les Rhododendrons booked through FindTransfers

Mostly good, we were not meet in arrivals, we had to call and wait for him to walk over which was fine just expected to be met so I was walking around looking at boards. There was not water on board which would have been nice as the little airport bar was packed. The driver was good and safe although we did need to stop for 5 minutes so he could give some keys to someone.

Kathryn S

10 Mar 2020

Transfer from Geneva Airport to La Plagne - Belle Plagne booked through FindTransfers

The transfer was good.

Ron K

07 Mar 2020

Transfer from Alpe d'Huez to Geneva Airport booked through FindTransfers

The driver was very nice come on time and took us in the very short time to our destination.

User 169352

26 Feb 2020

Transfer from Moutiers to Morzine booked through FindTransfers

Good service

User 169385

18 Feb 2020

Transfer from moutiers to Morzine booked through FindTransfers

Our transfer was arranged at very short notice due to a cancelled flight. They responded very quickly, and gave a competitive price for the distance. The driver arrived promptly at the arranged time to meet us, and the transfer went smoothly.