User 165260

18 Mar 2020

Transfer from Lyon to Meribel village booked through FindTransfers

Easy to use, punctual, would recommend

Sarah-Jane M

17 Mar 2020

Transfer from Lyon Airport to Les Menuires booked through FindTransfers

Really easy to communicate with, got us there safely and promptly. Would recommend

Karin C

13 Mar 2020

Transfer from Lyon Airport to Alpe d'Huez booked through FindTransfers

The trip from the airport was excellent. The rating för that trip 5 stars. The trip back 1 star, therefore 3 stars overall rating.The trip back to the airport was delayed due to late driver who did not manage to get the car loose from the snow. Your cars should be provided with snow gear and shuffle to avoid things like this.

Dawn P

12 Mar 2020

Transfer from Geneva Airport to La Folie Douce Hotels Chamonix booked through FindTransfers

VERY INFORMATIVE TEXT AND EMAILS TO CONFRIM PICK UP

User 112572

11 Mar 2020

Transfer from Lyon Airport to Val Thorens booked through FindTransfers

We ordered a two-way transfer from Lyon airport to Val-Thorens with Alfa Transfers.
The cost was 600 euro for 2-3 people with we paid upfront.

Here are the reasons why we believe the company is unsafe, dishonest, and uses false advertisement. Therefore, we would recommend staying away from this business.

Trip 1 Lyon - Val Thorens

- [ ] Vehicle information and driver’s contact number were not communicated to us via phone or email
- [ ] The driver was supposed to pick up one passenger at the airport at 11:30 and another passenger at the train station at 12:00. This additional stop was communicated with Alfa Transfers at the time of the booking
- [ ] At 11:50 , we had to call the company because driver never contacted us
- [ ] We received an unhappy response saying that the driver is waiting at the airport for 40 minutes. (It’s been only 20 minutes since the pick up time)
- [ ] We were given driver’s number that wasn’t possible to contact.
- [ ] The driver arrived at Lyon train station at 1 pm instead of 12 pm


Trip 2 Val Thorens - Lyon airport

- [ ] The night before our transfer , I had to contact Alfa transfers ourselves because they failed to provide pick up instructions
- [ ] The pick up time was 5am.
- [ ] The driver arrived on time. However, the vehicle wasn’t the one we paid for. On the company’s website, they say that they provide 8-seat vans (see photo of advertisement attached). The vehicle that arrived was two passenger Volvo (for three people)
- [ ] We contacted the company, but no one answered. They picked up only when we called from the hotel number.
- [ ] They offered to cancel the transfer 6 hours before our flight
- [ ] The driver didn’t use chains.
- [ ] Because if the snow conditions and unsafe driving, the driver got into an accident and lost control over the vehicle.
- [ ] As a result of the accident, my friend injured his head.
- [ ] We called Alfa transfers many times, but no one picked up
- [x] I emailed the company asking to return 100 euro due to change of the vehicle, but they refused saying that the vehicle was communicated with one of the passengers. However, this was just another lie as no one ever called us to confirm a smaller vehicle.

Alfa Transfers has posted the following reply to this review:

Dear Yana,

Thank you for your time spent on writing this review.
However, as we investigated all the issues mentioned in your feedback, and discovered that none of your arguments is true and you could not provide neither us nor FindTranfsers with proof or more detailed information about the accident which never happened, therefore the whole case was closed and you are banned by our company for abusing customer service and providing the untrue information in the complaint.
Moreover, we have all the correspondences and evidence of fair completed transfers and we are sure about our quality services.
We wish you all the best and take care.

dermot h

11 Mar 2020

Transfer from Geneva Airport to Courmayeur booked through FindTransfers

Friendly drivers. Exactly on time. What more do you need? Will use again

Marc B

11 Mar 2020

Transfer from Geneva Airport to Morillon Grand Massif booked through FindTransfers

On-time
Great price
Great quality

User 127414

11 Mar 2020

Transfer from Geneva Airport to Les Carroz d'Arâches booked through FindTransfers

our plane was 3 hours delayed and we had an excellent driver arangement. The company picked us up at the time we landed! Perfect. On the way back it was a pity that the driver took an alternative route and didn't choose for the highway. It was a long way and made me carr sick.

User 170021

08 Mar 2020

Transfer from Lyon Airport to Samoëns booked through FindTransfers

The driver was on time for pick up and was very professional and the car was a very clean and comfortable.

All round excellent service- would highly recommend.

Edward B

02 Mar 2020

Transfer from Les Menuires to Geneva Airport booked through FindTransfers

On time, efficient and proficient drivers. No chit chat, which worked well for our group of 6. Comfortable and clean vans. Great service and value.

Ian F

27 Feb 2020

Transfer from Lyon to Avoriaz booked through FindTransfers

Driver was on time, friendly, and basically everything went great

User 157521

26 Feb 2020

Transfer from Geneva Airport to 165 Chemin de Guillard booked through FindTransfers

Fantastic service - waiting for us at the airport arrivals with name on a whiteboard when we arrived, big spacious minibus for the four of us with bottled water for the journey. For the return the transfer arrived early but happily waited until we were ready to leave. Overall could not have been better.

Jess S

25 Feb 2020

Transfer from Geneva Airport to Les Coches booked through FindTransfers

Brilliant. We’re their on our arrival, mini bus was very clean & water was offered. Same with our departure, very good communication & helpful customer service. We will definitely be using again for our next transfer!

Hayley S

22 Feb 2020

Transfer from Geneva Airport to Flaine booked through FindTransfers

Excellent communication, time keeping, safe drivers and clean & comfortable vehicles. Provided refreshments too which was nice. Great price compared to other transfers. Would 100% recommend!

James K

22 Feb 2020

Transfer from Geneva Airport to Morzine booked through FindTransfers

Punctual, competent and safe driver (Oscar). Transfer Geneva to Morzine and back. Text from company with drivers name and mobile. Not needed but reassuring.